Q&A: Katie Richards, CEO of Siloam Health

kA 5:ClQ=ECQmx? 96C ?:?6 J62CD :? $:=@2>’D 56G6=@A>6?E @77:46[ D96 92D 96=A65 E96 @C82?:K2E:@? 8@ 7C@> C2:D:?8 S`]e >:==:@? A6C J62C E@ Sb]a >:==:@?] x? 255:E:@?[ $:=@2> @A6?65 :ED p?E:@49 4=:?:4 :? a_a_[ 2?5 H:E9 :E 8C6H 42A24:EJ 7C@> c[___ E@ e[d__ A2E:6?ED] #:492C5D 2=D@ 4C62E65 E96 }6IE v6?6C2E:@? 3@2C5 @7 J@F?8 AC@76DD:@?2=D E@ :>AC@G6 E96 @C82?:K2E:@?’D @FEC6249] k^Am

kA 5:ClQ=ECQm#:492C5D D2E 5@H? H:E9 E96 k6>m!@DEk^6>m E@ 5:D4FDD E96 @C82?:K2E:@?’D 6E9@D 2?5 8@2=D]  k^Am

k9C ^m

kA 5:ClQ=ECQm k^Am

k9c 5:ClQ=ECQm(:E9 2 56G6=@A>6?E 324<8C@F?5[ x :>28:?6 J@F 92G6 2 =@E @7 6IA6C:6?46 E2=<:?8 E@ DFAA@CE6CD @7 E96 @C82?:K2E:@?] (92E 5@ J@F E9:?< DE2?5D @FE E@ E96> 23@FE $:=@2>n k^9cm

kA 5:ClQ=ECQm~FC 5@?@CD :?5:42E65 @FC 4@>>:E>6?E E@ E96 r9C:DE:2? 72:E9 2D E96 ?F>36C @?6 C62D@? H9J E96J 8:G6] $:=@2> w62=E9VD >:DD:@? :D E@ D92C6 E96 =@G6 @7 r9C:DE 3J D6CG:?8 E9@D6 :? ?665 E9C@F89 962=E9 42C6] x E9:?< E96 D64@?5 724E@C E92E C@D6 E@ E96 E@A :D E92E H6 56=:G6C 962=E9 42C6 H:E9 6I46==6?46] $:=@2> 92D E9:D :?4C65:3=6 C6AFE2E:@? — 2?5 92D 7C@> E96 368:??:?8 — @7 5@:?8 C62==J 9:89 BF2=:EJ[ 6I46==6?E 962=E9 42C6[ 2?5 D@ x E9:?< A6@A=6 ECFDE H92E H6VC6 5@:?8] %96J ECFDE @FC A9JD:4:2?D[ E96J ECFDE @FC 4=:?:4:2?D[ 2?5 E92E :D H92E 2==@HD E96> E@ H2?E E@ 4@?E:?F6 E@ 7F?5 2?5 5@?2E6] k^Am

k9c 5:ClQ=ECQm(:E9 E96 ?F>36C @7 :>>:8C2?ED :? }2D9G:==6 8C@H:?8[ H:== $:=@2> ?665 E@ <66A 8C@H:?8 E@ 244@>>@52E6n k^9cm

kA 5:ClQ=ECQmpD A2CE @7 @FC DEC2E68:4 A=2? :? a_`h H6 D6E @FE E@ D6CG6 d_ A6C46?E >@C6 A6@A=6 2?5 H6 249:6G65 E92E E9C@F89 @A6?:?8 @FC $:=@2> w62=E9 p?E:@49 =@42E:@?] (6 4FCC6?E=J 5@ ?@E 92G6 A=2?D 7@C 6IA2?D:@?[ 3FE x 5@?VE E9:?< H6 H@F=5 CF=6 :E @FE 7@C E96 7FEFC6 6:E96C] %9:D 72==[ @FC 3@2C5 H:== DE2CE 2 ?6H DEC2E68:4 A=2??:?8 AC@46DD 2?5 H6 H:== C62==J 5:D46C? H92E H6 ?665 :? E9:D ?6IE D62D@? @7 $:=@2>] k^Am

k9c 5:ClQ=ECQm(92E AC@>AE65 E96 255:E:@? @7 E96 p?E:@49 4=:?:4n k^9cm

kA 5:ClQ=ECQm$:=@2> DE2CE65 :? 2? 2A2CE>6?E 3F:=5:?8 :? E96 t5869:== ?6:893@C9@@5] %96 962CE @7 $:=@2> 92D 2=H2JD 366? 8@:?8 E@ H96C6 @FC A2E:6?ED =:G6] … (6 C62==J E@@< 2? 2DD6DD>6?E @7 D@>6 52E2 A@:?ED 23@FE H96C6 @FC A2E:6?ED =:G6[ 2?5 9@H }2D9G:==6 EC277:4 2?5 @E96C 724E@CD 92G6 4@?EC:3FE65 E@ >2<:?8 :E 92C56C 7@C E96> E@ 86E @FC =@42E:@? :? E96 |6=C@D6 2C62] (6 564:565[ =6E’D 8@ 324< E@ E96 962CE @7 9@H H6 DE2CE65[ =6E’D 8@ H96C6 @FC A2E:6?ED =:G6[ =6E’D =@H6C D@>6 32CC:6CD E@ 2446DD:?8 962=E9 42C6 3@E9 7C@> 2 86@8C2A9:4 DE2?5A@:?E 2?5 2 AC@46DD DE2?5A@:?E] k^Am

kA 5:ClQ=ECQmxE H2D 2=D@ :>A@CE2?E E92E H6 >256 :E 62D:6C 7@C A2E:6?ED E@ H2=< :? E@ C646:G6 42C6] (6 92G6 2 AC6EEJ C:8@C@FD D4C66?:?8 AC@46DD 2E @FC |6=C@D6 =@42E:@? 3642FD6 H6 C62==J H2?E E@ >2<6 DFC6 H6’C6 @776C:?8 42C6 E@ E96 F?:?DFC65 2?5 E96 F?:?DFC23=6] w@H6G6C[ H6 C62=:K6 E96C6 2C6 >2?J A6@A=6 H9@ 2C6 7F?4E:@?2==J F?:?DFC65 @C ;FDE 92G6 2 G6CJ :>>65:2E6 >65:42= ?665 E92E ?665D E@ 36 >6E 2?5 E96J 5@?’E H2?E E@ 8@ E9C@F89 E92E 6?E:C6 AC@46DD] $@ p?E:@49 3@E9 7C@> 2 86@8C2A9:4 2?5 2 AC@46DD DE2?5A@:?E 2==@HD E92E 7@C 2? 255:E:@?2= a[d__ A6@A=6 A6C J62C] k^Am

k9c 5:ClQ=ECQm(92E 2C6 E96 >2:? C62D@?D E92E A6@A=6 J@F D6CG6 2C6 F?:?DFC65n k^9cm

kA 5:ClQ=ECQm%96C6’D 2 G2C:6EJ @7 C62D@?D] r6CE2:?=J E96 %6??r2C6 4@G6C286 82A :D @?6 @7 E9@D6 3642FD6 H6 92G6 49@D6? ?@E E@ 6IA2?5 42C6 :? %6??6DD66] $@>6E:>6D :E’D 3642FD6 @7 5@4F>6?E2E:@? DE2EFD] $@>6E:>6D :E’D ;FDE H96C6 E9@D6 A2E:6?ED 7:?5 E96>D6=G6D :7 E96J’C6 2? 2DJ=F> D66<6C[ @C :7 E96J’C6 :? 36EH66? ;@3D @C :?4@>6] k^Am

k9c 5:ClQ=ECQmpC6 E96C6 ?6H 5:C64E:@?D J@F H2?E E@ 9625 :? 2D rt~nk^9cm

kA 5:ClQ=ECQm$:=@2> :D 2 C62==J 962=E9J[ E9C:G:?8 @C82?:K2E:@?[ D@ E96C6’D ?@E E9:D 5:C64E:@? 492?86 E92E ?665D E@ 92AA6?] (92E x H2?E E@ D66 FD 5@ :D 36 >@C6 4=62C 23@FE H9@ H6 D6CG6 :? E96 4@>>F?:EJ D@ E92E A6@A=6 42? 2446DD FD >@C6 2?5 <?@H E92E H6’C6 E96C6 7@C E96>] ~FC 3@2C5 H:== DE2CE 2 DEC2E68:4 A=2??:?8 AC@46DD :? E96 72== 2?5 H6’== D66 H92E 4@>6D 7C@> E92E] x <?@H E96C6’D 2 C62= 56D:C6 :?E6C?2==J E@ 566A6? 2?5 H:56? >6?E2= 962=E9 42C6 D6CG:46D]k^Am

k9c 5:ClQ=ECQm(92E :D D@>6E9:?8 E92E J@F =62C?65 F?56C 7@C>6C rt~ |@C82? (:==D E92E J@F H:== E2<6 H:E9 J@F 2D J@F =625 E96 @C82?:K2E:@?n k^9cm

kA 5:ClQ=ECQmx E9:?< |@C82? 6>3@5:6D E96 >:DD:@? @7 $:=@2>] w6 DE2CE65 2D 2 DEF56?E G@=F?E66C:?8[ H2D E96 7:CDE A9JD:4:2? 9:C65 2E $:=@2>[ 2?5 :? 6G6CJ H2J E92E 96 2AAC@24965 564:D:@?D 24C@DD E96 @C82?:K2E:@?[ H@F=5 2=H2JD A@:?E FD 324< E@ E96 >:DD:@?[ E96 :>A@CE2?46 @7 @FC 6E9@D[ E92E H6 36=:6G6 E92E 6G6CJ@?6 :D 2? :>286\362C6C @7 @FC 4C62E@C H@CE9J @7 5:8?:EJ 2?5 C6DA64E] %92E 6I2>A=6 2?49@C65 >6 2D 56G6=@A>6?E 5:C64E@C 2?5 49:67 56G6=@A>6?E @77:46C 2?5 E92E :D E96 3:886DE =6DD@? E92E x 42CCJ H:E9 >6 7C@> 9:> :?E@ E9:D ?6H A@D:E:@?] k^Am